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FAQs

Community​

I'm brand new. How do I get started?​

Join our Discord. This is where we hang out most of the time and usually the best place to introduce yourself and ask questions. If you know what you're looking for, our docs are the best place to search for the answer.

Product​

How can I request a new feature?​

We live and breathe in our GitHub issues. In order to help us triage, please search to see if an existing issue already exists for your request before filing a new issue.

How is OSO different from other data platforms?​

OSO is not meant to be a replacement for your data warehouse. OSO is typically used to solve strategic data problems end-to-end, which might require integrating with various data systems. We unify data into a clean semantic model to power insights, visualizations, dashboards, and automations, with integrations available for most databases and data warehouse platforms.

How is OSO different from other BI or notebook platforms?​

OSO functions as a compatible middle layer that integrates with business intelligence tools via database connectors and with notebooks through SDKs. It accelerates data workflows, from gathering and cleaning messy data to organizing insights into dashboards.

How is OSO different from other AI startups?​

We always prioritize exceptional quality first, and velocity as a close second. We focus on eliminating hallucinations in business-critical data, staffing projects with domain experts trained to use the platform effectively.

How is OSO different from other AI/data consultancies?​

While our team comes from elite organizations like MIT and Google, OSO's competitive advantage stems from its collaborative community platform. The OSO platform is designed for secure collaboration and institutionalization of knowledge, accelerating insights as it grows in data, models, and contributors.

Pricing​

How does Starter and Pro tier billing work?​

All plans are tied to a particular organization on OSO. These plans are billed monthly on the credit card used to sign up, which will add a number of credits to your organization's credit balance. All members of an organization share its credit balance. Pricing is usage-based, tied to compute and storage, and you can top up credits mid-month if needed.

How does Enterprise pricing work?​

Most enterprise agreements consist of two components: committed platform spend and a services contract retainer. Enterprise clients receive bulk pricing on credits and dedicated analyst/engineering support for scoped projects.

What kind of support do you offer?​

The global OSO support team is available to customers by email and Discord. Starter and Pro accounts offer 24x5 support. Enterprise customers receive priority access and customizable coverage options.

How does OSO store my data?​

By default, OSO is deployed on Google Cloud in the us-central-1 region in a multi-tenant data lake. Enterprise customers can request dedicated deployments on other cloud platforms.

What happens if I exceed my included credits?​

Starter and Pro tiers allow mid-month top-ups. Enterprise users should contact their account manager. Community users cannot increase their monthly allocation.

Can I downgrade or cancel at any time?​

Yes, you can cancel anytime through your organization settings.

OSO is built on top of open source projects, many of which are hosted by the Public Goods Foundation, a US 501(c)(6) non-profit. A portion of all revenue from OSO goes to support the Foundation's mission.

Kariba Labs employs some of the core developers behind OSO. Kariba coordinates a wider network of expert engineers, analysts, and data scientists to solve the hardest data problems for our customers.